Support

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support@getcheckoff.com
Frequently asked questions
Open any list and tap the circle on the left side of an item. You'll feel a haptic tap and the item will show as checked. You can also tap the item itself to open its detail page, then tap the big "Check this off" button. To undo a check-off, tap the filled circle again.
Check-offs are tied to lists. To check off items from Nearby, first join a seasonal list for your city on the Home screen — tap "Join" on any seasonal list. Once you've joined, items from that list will be checkable from anywhere in the app, including Nearby.
Open any list you've created or joined, then tap an item to open its detail. Scroll down to the "Do this together" section and tap Text, iMessage, or any other channel to share a join link. When your friend taps the link, they'll be added to the list and appear on the leaderboard.
Lists (on the Home screen) contain all 500+ items for your metro — things to do, eat, see, and experience across your whole city. You join a list and track your progress.

Nearby shows only location-specific items sorted by how close you are right now. It requires location permission and filters out universal items (things you can do anywhere). Great for when you're out and want to see what's around you.
Badges are awarded automatically when you hit milestones. Check off your first item and you'll get "On the Board." Check off 5 things in one week and you'll get "On Fire." Keep checking off items weekly and you'll earn streak badges. Tap any badge on the Badges screen to see what triggered it and share it with friends.
A Dare is a friendly challenge you send to someone on the same list. Tap the 😈 icon next to any unchecked item to dare a list member to check it off. They'll get a notification and can accept or decline. Dares expire after 7 days. Check your Dare inbox in the Profile tab.
On the Home screen, long-press any list you created. A confirmation alert will appear asking if you want to delete it. Deletion is permanent and removes the list for all members. You can't delete a list someone else created — only the creator can delete it.
Tap the item to open its detail page, then scroll to the bottom and tap "Report an issue with this item." Select the reason (closed, inaccurate, etc.) and optionally add a note. Our team reviews flags regularly and will update or remove the item. Thanks for helping keep the list accurate.
On the Sign In screen, type your email address in the email field, then tap "Forgot password?" below the sign-in button. You'll receive a reset email within a few minutes. Tap the link in the email to set a new password. If you don't see it, check your spam folder.
Email us at support@getcheckoff.com with the subject "Delete my account" from the email address associated with your account. We'll permanently delete your account and all associated data within 30 days, per our Privacy Policy.
We'd love to have you. Qualified businesses are curated into CheckOff as Featured, at no cost — visit getcheckoff.com/partner to learn how it works or request to be Featured. Want more reasons to be discovered? Professional and Premier plans are available too. You can also email support@getcheckoff.com with your business name and we'll reach out.

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support@getcheckoff.com
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